Privacy Policy

Last updated: 12 October 2026

1. Introduction

Tripova Holidays (“we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, share and protect information when you visit https://tripovaholidays.com, contact us through WhatsApp, or enquire about or book our travel services.

We provide customised holiday packages, accommodation arrangements, transport coordination, sightseeing and related travel-planning services, subject to availability and the agreed package terms.

By using our website or contacting us to enquire about our services, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek that consent separately.

2. Information We Collect

Depending on your enquiry and booking, we may collect the following information:

  • Contact information: Your name, mobile number, WhatsApp number and email address, where provided.

  • Travel information: Preferred destination, travel dates, number of travellers, accommodation preferences, itinerary requirements and budget, where relevant.

  • Booking information: Details necessary to arrange accommodation, transportation, sightseeing and other agreed travel services.

  • Communications: Messages and information you voluntarily share with us through WhatsApp, phone calls or email.

  • Payment-related information: Payment confirmations, transaction references or payment receipts you voluntarily share when arranging payment. We do not request your full card number, CVV, UPI PIN or banking password through WhatsApp.

Please avoid sharing government identification documents, children’s personal details or other sensitive information unless they are genuinely required to arrange a booking. If such information is necessary, we will explain the relevant purpose and handle it appropriately.

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

  • Respond to enquiries and prepare travel quotations.

  • Customise itineraries and recommend suitable travel packages.

  • Check availability and coordinate reservations with hotels, resorts, transport providers and other relevant travel suppliers.

  • Confirm bookings, communicate payment instructions and provide booking updates.

  • Provide customer support before, during and after a trip.

  • Maintain booking records and meet applicable legal, tax and accounting requirements.

  • Protect our business and customers against fraud, misuse and unauthorised activity.

  • Measure and improve the performance of our website and advertising, where applicable and permitted by law.

We do not use personal information for purposes unrelated to the services described above without an appropriate legal basis.

4. WhatsApp Communications

We use WhatsApp as a communication channel for travel enquiries, quotations, booking coordination, payment-related communication and customer support.

When you contact us through WhatsApp, the information you send may be processed by WhatsApp and its service providers under their applicable terms and privacy policies. We do not control WhatsApp’s independent handling of your information.

Please review WhatsApp’s privacy information at https://www.whatsapp.com/legal/privacy-policy.

We recommend that you share only the information reasonably necessary to handle your enquiry or booking. Do not send passwords, UPI PINs, CVVs or other banking authentication credentials.

5. Sharing Information with Travel Suppliers

To arrange a booking you request, we may share relevant information with the applicable hotel, resort, homestay, transport provider, sightseeing operator or other travel supplier.

For example, a supplier may need a traveller’s name, contact details, arrival date, number of guests or specific booking requirements to confirm and deliver a service.

We aim to share only the information reasonably necessary for the relevant booking. Suppliers may handle that information under their own privacy practices and applicable legal obligations.

We may also disclose information when required by law, a valid legal process or a competent authority, or when reasonably necessary to protect legal rights and prevent fraud.

We do not sell customers’ personal information to third parties.

6. Advertising, Meta Pixel and Cookies

We use Meta advertising services to promote our travel packages and reach potential customers. Where Meta Pixel or related tracking technologies are installed and active on our website, they may collect information about website interactions, such as pages viewed, browser or device information, and actions taken on the website.

Meta may use this information in accordance with its own terms and privacy policy to measure advertising performance, understand visitor activity and support advertising delivery.

Learn more at https://www.facebook.com/privacy/policy/.

Our website or advertising tools may use cookies or similar technologies for functionality, measurement and advertising, depending on the tools enabled.

Where required by applicable law, we will provide appropriate notice and obtain consent before using non-essential tracking technologies. You may also manage cookies through your browser settings and review advertising preferences through the relevant platform.

Please note that disabling certain cookies or tracking technologies may affect some website features or the measurement of advertising campaigns.

7. Payments

Travel payments are coordinated through the payment method communicated to you during the booking process, including WhatsApp where applicable.

We do not operate an online payment gateway through this privacy policy’s described booking process. If a third-party payment service is used for a particular transaction, that provider’s applicable terms and privacy policy may also apply.

We may retain payment confirmations or transaction references needed to verify bookings, process refunds where applicable, maintain accounts and comply with legal obligations.

Never share your UPI PIN, banking password, CVV or one-time authentication code with us.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including handling enquiries, completing bookings, resolving disputes and meeting applicable legal, tax and accounting obligations.

Unsuccessful or abandoned enquiries may be deleted or anonymised when they are no longer needed, subject to legitimate recordkeeping requirements. Booking and financial records may need to be retained for longer periods where required by law.

When information is no longer required, we will take reasonable steps to delete it or remove identifying details, subject to applicable legal requirements and technical limitations.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no website, messaging platform or electronic transmission method can be guaranteed to be completely secure. We encourage customers to protect their devices and avoid sharing confidential authentication credentials through messages.

If a personal data breach occurs, we will take appropriate steps and provide notifications where required by applicable law.

10. Your Privacy Rights and Choices

Subject to applicable law, you may contact us to:

  • Request information about personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of information that we no longer need to retain, where permitted by law.

  • Withdraw consent where processing is based on consent.

  • Raise a concern or grievance about how your information is handled.

We may need to verify your identity before responding to a request. Some information may need to be retained to complete an existing booking, meet legal obligations or resolve a dispute.

To make a privacy request, contact us using the details in Section 14.

11. Children’s Privacy

Our services may be booked by adults travelling with children. Where children’s information is necessary to arrange a trip, it should be provided by a parent, guardian or other appropriately authorised adult.

We do not knowingly seek unnecessary personal information about children. Where applicable law requires parental or guardian consent or other safeguards, we will follow those requirements.

Please do not send children’s personal information unless it is reasonably necessary for the travel service requested.

12. Third-Party Websites and Services

Our website may link to third-party platforms, including WhatsApp and social media services. When you visit or interact with those platforms, their own privacy policies and terms apply to their processing of information.

We are not responsible for the privacy practices of third-party websites or services that we do not operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website features, third-party services or applicable law.

When we make changes, we will update the “Last updated” date on this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to raise a privacy-related concern, contact:

Tripova Holidays

Website: https://tripovaholidays.com

Phone / WhatsApp: +91 95144 61557

Email: bookings@tripovaholidays.com

We will review privacy requests and respond in accordance with applicable law.

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